Terms & Conditions
Article 1 - ORDERS
The offers are valid while stocks last. In the event of an estimate, the offer will remain valid for one week unless otherwise stipulated in it. French is the only language offered for the conclusion of the contract.
The essential characteristics of the product are indicated in the "product sheet" generally containing a photo of the product and indicating its particularities. The photographs illustrating, in support of the text, the products, do not enter the contractual field; If errors occur, the publisher cannot be held liable.
You are informed of the availability of the product directly on the site www.Cake-Wonderland.com. However, in the event of unavailability of the product ordered, you can request an reimbursement.
During the first order by Internet, any new customer must create a “Customer Account”; an identifier ("login") and a password of at least six alphanumeric characters will be requested. During each order validation, you will be directed to your account via a secure connection recalling the content of your order. Your order will only be definitively registered after providing the various information and final validation. When you register the order by selecting a payment method, the sale is deemed to have been concluded (agreement on the goods and the price). The acceptance of your order is confirmed by sending an email automatically generated by our website to the email address indicated when creating the customer account. The contractual information is presented in French and will be the subject of a confirmation containing this information at the latest at the time of delivery. The publisher reserves the right to cancel or refuse any order on the WWW.Cake-Wonderland.com site from a customer with whom there is a dispute over payment for a previous order.
Article 2 - Prices
The prices appearing on the site are indicated in euros (all taxes included), excluding delivery costs. The products will be invoiced on the basis of the rates in effect at the time of order entry. The price is payable in full and in a single payment.
Article 3- Delivery
Delivery is made to the address you indicated when placing the order on the WWW.Cake-Wonderland.com site.
Any order placed before 12:00 p.m. on the site, regardless of the mode of transport chosen, is prepared and shipped the same day (except Saturdays, Sundays and public holidays when the order is prepared the following working day).
An e-mail is sent to indicate the availability of the order in the relay point. The buyer will then have 10 days to pick up the order, provided with a valid photo ID and if a copy of the email confirming delivery. After this 10-day period, if the package has still not been claimed, it will be returned to the sender. The shipping and return costs will be the buyer's responsibility.
-by credit card (valid for at least 1 month for cash payment). The entry of banking information is done on a secure server to guarantee the security and confidentiality of the information provided during the banking transaction. All connection information is kept.
- blue card.
- Cash paid on site only for the mode of transport WITHDRAWAL IN STORE
For reasons of fraud limitations, the publisher reserves the right to accept the sale on the site to ask you to justify your identity and place of residence, and the means of payment used. In this case, the processing of your order will be carried out from the reception of these documents. We reserve the right to cancel your order in the absence of receipt of these supporting documents or receipt of supporting documents deemed non-compliant.
Article 5 - Return and refund
The return of goods is made only by post, unless otherwise specified. Any return of merchandise requires the prior agreement of the publisher and a return number, which can be obtained free of charge via the contacts page accessible from the home page.You will receive by the means deemed most appropriate by the publisher a return agreement. In the absence of a return agreement, the goods will be returned to you or held at your disposal, at your expense and risk, all transport, storage and handling costs being at your expense. In the absence of a prepaid label sent by the publisher, the products are returned at your expense and at your own risk. We therefore advise you to send your products by tracking, to declare the value of the goods and to take out transport insurance. The buyer has, after obtaining the return agreement, a period of 7 days to return the defective goods to the seller. The following information is generally requested: precise contact details, designation of the element or elements concerned, serial number or the failure observed if applicable, and the invoice or delivery slip number corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package within a maximum period of 7 days after the publisher's return agreement to the address which will be communicated to you.
Any defective product must be returned in its original packaging, which alone ensures the transport of the product in good conditions, with warranty labels, include all of the product and its accessories and be accompanied in a legible manner. of the return number. Any incomplete, damaged, damaged product and / or whose original packaging has been damaged, will not be returned, exchanged, or refunded and you will have to pay the sum of € 39 including tax to cover the costs of repackaging the parts. whose original packaging has disappeared or has been damaged. The sender must therefore ensure the packaging and conditioning of the material he sends.
A food product respecting the technical description which is made on the site as well as its expiry date, if it has been opened and (or) consumed cannot be the subject of any return, exchange or replacement agreement. refund.
Any request for reimbursement can only be taken into account after the arrival of the products returned to the publisher according to the return procedure indicated above.
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In particular, a product whose packaging has been damaged during the return will not be accepted.
As part of the guarantee, and in the absence of a prepaid label, the shipping costs are the responsibility of the buyer.
Article 6 - COMPLAINTS AND AFTER-SALES SERVICE
For any complaint, we invite you to contact our services by connecting to our website WWW.Cake-Wonderland.com and by going to the contacts page. All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or their incorrect reference in relation to the accepted offer or the confirmation of the order by the seller, must be made to the seller by registered mail in a 48 hours from receipt of the goods, without neglecting, if necessary and in accordance with Article 5, recourse against the carrier, failing which the buyer's right to claim will cease to be acquired.
Article 7 - Delivery
We reserve the right to choose the carrier
We bear the risks linked to transport until delivery, that is to say until the physical delivery of the goods to the recipient indicated at the time of the order or to his representative who accepts it, provided that you check the goods upon receipt in the presence of the carrier and, if necessary, indicate in writing on the transport voucher the reservations observed according to the procedure described below.
You must refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged (except through customs). In the event of loss or damage, you must make precise and detailed written reservations on the carrier's delivery note in the presence of the latter or its employees; you must then send the carrier a registered letter with the reservations, within 3 days of delivery. Goods accepted without reservations by the recipient at the time of delivery and / or in the absence of a letter addressed to the carrier within 3 days, is deemed to have arrived in good condition and in their entirety (number of pieces, identity in relation to the order, etc.).
Article 8 - Amicable settlement of disputes, mediation
The present contract is regulated by French law. Article L211-4 Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. Article L211-5 of the Consumer Code: To comply with the contract, the good must: 1. Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article 1641 Civil Code: The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. acquired, or would have given a lower price, if he had known them. Article 1648 paragraph 1 Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from of the discovery of the defect.