Product Returns
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Product Returns

Return Policy

The return of goods is made only by post, unless otherwise specified. Any return of merchandise requires the prior agreement of the publisher and a return number, which can be obtained free of charge via the contacts page accessible from the home page.You will receive by the means deemed most appropriate by the publisher a return agreement. In the absence of a return agreement, the goods will be returned to you or held at your disposal, at your expense and risk, all transport, storage and handling costs being at your expense. In the absence of a prepaid label sent by the publisher, the products are returned at your expense and at your own risk. We therefore advise you to send your products by tracking, to declare the value of the goods and to take out transport insurance. The buyer has, after obtaining the return agreement, a period of 7 days to return the defective goods to the seller. The following information is generally requested: precise contact details, designation of the element or elements concerned, serial number or the failure observed if applicable, and the invoice or delivery slip number corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package within a maximum period of 7 days after the publisher's return agreement to the address which will be communicated to you.
Any defective product must be returned in its original packaging, which alone ensures the transport of the product in good conditions, with warranty labels, include all of the product and its accessories and be accompanied in a legible manner. of the return number. Any incomplete, damaged, damaged product and / or whose original packaging has been damaged, will not be returned, exchanged, or refunded and you will have to pay the sum of € 39 including tax to cover the costs of repackaging the parts. whose original packaging has disappeared or has been damaged. The sender must therefore ensure the packaging and conditioning of the material he sends.
A food product respecting the technical description which is made on the site as well as its expiry date, if it has been opened and (or) consumed cannot be the subject of any return, exchange or replacement agreement. refund.
Any request for reimbursement can only be taken into account after the arrival of the products returned to the publisher according to the return procedure indicated above.
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In particular, a product whose packaging has been damaged during the return will not be accepted.
As part of the guarantee, and in the absence of a prepaid label, the shipping costs are the responsibility of the buyer.

Please complete the form below to request an RMA number.

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